We contact Luciano when he answered a question for us on Zillow. We were not feeling taken care of by another agent we were working with. Luciano was able to help us put an offer on a house we wanted in a matter of moments. That house did fall through but he was there answering any question we had. We signed with him and within a matter of weeks we had an offer accepted. He has a great source of information and was always in contact if we had a question. I always felt that if I had a question, he answered it correctly and within moments of me asking. I always felt taken care of and extremely important in my dealings with Luciano. He always was checking to be sure we were ok with our choices and if we had any questions. i strongly recommend working with Luciano. He is a very down to earth and extremely helpful person to guide anyone through this process.